Frequently Asked Questions
1) Where are you located?
- We are located at 5-9 Lombard Street La Penitence, Georgetown, Guyana.
2) What shipping line do you represent?
- We are proud agents for Hapag-Lloyd and Mitsui O.S.K shipping lines.
3) Which country do you ship to/from?
- Asia, Europe, Far East, North America, South America and Caribbean ports.
4) What kind of shipping services do you offer?
- We offer Customs Brokerage, Insurance, transportation, Import/Export, Clearing and Forwarding and stevedore services.
5) Do you provide insurance services?
- Yes we do. We provide Marine insurance. Our services include: ship and cargo surveys, claims adjusting, insurance coverage provision, and claims investigations.
6) Can the freight rates change?
- Yes, it can under term and conditions of the line.
7) How will I know when my containers arrive?
- Arrival notices are sent 3 days prior to vessel arrival, followed by telephone calls.
8) What is the sailing schedule?
- Two vessels arrive weekly, Thursdays and Saturdays. Please click on the link for further information. www.hlag.com
9) Is your terminal well equipped?
- Yes, we have a modernized stacker, new fleet of forklifts and new haulers.
10) What is the transit time from your transshipment port?
- We are offering eight (8) days from Caucedo, Dominica to Guyana.
11) What is the free time being offered by the line?
- Fourteen (14) free days for dry containers and three (3) days for reefer containers.
12) Can I get credit from GNSC?
- Yes, please contact us to learn more about our credit policy.
13) What time does the terminal closed?
- The terminal closes at 15:30hrs.
14) What happens if my cargo is damaged?
15) Is your company ISO certified?
- Yes, we are ISO certified (9001/2008 standard)
16) Why should I choose GNSC?
- We are customer friendly, very efficient, we have competitive rates and the best transit time.
17) Do I get any discount?
- Yes, base on the circumstances.
18) Are there any vacancies?
19) Do you offer Bond storage?
- Yes we do have bond facilities.
20) Do you have space to rent?
- Yes, we do. Please contact our marketing department on 225-0850
